This page is designed to provide Envision users with numerous types of high quality and easy to use on-line support on a 24 x 7 basis. Access requires a login and password and is divided into the following categories / options:

Frequent Questions – This option offers users access to a growing list of questions (FAQs) that are frequently asked of ARIS’ support and training staff. Subject, keyword and fuzzy search capability help users find quick answers to common questions.

On-Line Documentation – While each Envision update includes more than 3000 pages of integrated documentation, this option gives users on-line access to full documentation on the latest and often yet-to-be released features and functions.

On-Line Training – This subscription-based option provides over 200 hours of streaming video / audio product training. Easy to navigate menus, DVD player-like controls and hundreds of real-world setup and use examples enhance the training experience.

Schedule Training – This option allows users to request and schedule web-based or on-site training on-line from anywhere in the world, 24 hours a day.

Latest Updates – This option provides access to a streaming video / audio tutorial that describes the setup and use of the latest Envision features, functions and enhancements.

Request Support – ARIS offers several convenient methods for requesting support. This on-line support facility allows users to enter issues directly into the ARIS support system and to receive a tracking number and an initial response or completion estimate.

Review Status – This option allows users to review the real-time status of open and recently closed support issues and enhancement and training requests.